1. COLLECTION OF PERSONAL INFORMATION AND OTHER INFORMATION.
Generally. We collect personal information from our users and visitors to our Site. For example, we may collect and store personal information you enter using our Service. When you sign up or register for an account at the Site, we request your e-mail address, name, and company name. We also may collect payment/billing/credit card information. The Site may contain forums or other services that allow you to post or respond to comments and questions. If you use these forums or services, we will collect the information that you provide.
Information collected by third parties. When you visit or use the Service, third parties may obtain information about you or your computer or device. These third parties may include:
Service Providers. We may use service providers to help us with the Service or any other lawful activity we may do, including the other activities we describe under this Policy. This means service providers may collect, process, and store any of the information that we may collect under the Policy, and information collected in connection with the Service may be collected directly by our service providers. For example, we may use payment services to help us collect and process payment information.
For additional information about choices that you may have about third party information collection and use, see the “Your Choices” Section below.
2. HOW WE USE PERSONAL INFORMATION.
We collect, use, process, combine, retain and store personal information that we collect or receive for a variety of purposes, including the following:
For our business activities, including to operate the Service, to maintain your account, and to personalize your experience with the Service;
3. SHARING OF PERSONAL INFORMATION.
We also transmit, disclose, grant access to, make available, and provide personal information to third parties including:
We may also share information with others in an aggregated and anonymous form that does not directly identify you directly as an individual.
4. YOUR CHOICES.
Marketing E-Mails. If you do not wish to receive promotional emails, you should click the “unsubscribe” button on promotional email communications. Note that you are not able to unsubscribe or opt-out of non-promotional messages regarding your account or the Service, such as updates to features of the Service, or technical and security notices.
Online Advertising. We collect and may permit third parties to collect information from our Site using cookies and other technologies, including for our and third party online advertising purposes. You may be able to “opt out” of some of this information collection by actively managing the settings on your browser or mobile device, but we do not promise that such settings will be effective. Please refer to your browser’s or mobile device’s technical information for information on the settings offered for cookies or other tracking technologies. To learn more about cookies, you may wish to visit https://www.consumer.ftc.gov/articles/0042-cookies-leaving-trail-web and/or the Digital Advertising Alliance’s Consumer Choice Opt-Out pages at http://www.aboutads.info/choices and http://www.aboutads.info/choices-mobile (for mobile devices). Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings on that platform. For additional information about third party tracking and choices you may have, please see the “information collected by third parties” section above.
Do Not Track Preferences. While we want to honor your privacy as described in this Policy, unfortunately the Site does not monitor for or behave differently if your computer or browser transmits a “do not track” or similar message to us or the Site.
5. PERSONAL INFORMATION ACCESS AND CORRECTION.
If you have registered for an account with the Service, we may provide you with the ability to access, review and change certain personal information by logging into the Service, visiting your account page, and using the features and functionalities available there.
Not all personal information is maintained in a format that you can access or change. If you would like to request access to, or correction or deletion of personal information, you may send your request to us at email@example.com or write to us at Mux, Inc., Attn: Privacy Team, 50 Beale St., 9th floor, San Francisco, CA 94105. We will review your request, and may require you to provide additional information to identify yourself. We may not accommodate a request if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or where we have another legal basis for processing such information.
6. JURISDICTION-SPECIFIC TERMS.
6.1 Users in California.
Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If you are an eligible California user, included in these rights are:
For information on how to exercise your rights, please refer to the “Contacting Us” section. If you are an authorized agent looking to exercise rights on behalf of a California resident, please follow the same instructions and provide a copy of the consumer’s written authorization designating you as their agent. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify you and/or your agent’s identity before fulfilling your request.
For more information about the personal information we collect and how we collect it, see the “Collection of Personal Information and Other Information” and “Information from Use of APIs and Tools” sections of this policy.
To learn more about the business and commercial purposes for which your personal information is collected and the categories of service providers who have access to it, please see the “How We Use Personal Information” and “Sharing of Personal Information” sections of this policy.
As a California resident, the Shine the Light law gives you the right to obtain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit a request, contact us as specified in the “Contacting Us” section, using the phrase “California Shine the Light Request” in the subject and including your mailing address, state of residence, and email address so we can provide a response.
6.2 Users Outside the US.
In order to provide the Service to you, we must transfer your data to the United States (“US”) and process it there. If you are using the Service from outside the US, you consent to the transfer, storage, and processing of your data in and to the United States or other countries.
6.3 Users in the EEA, Switzerland, and UK.
Personal data is processed outside of the EEA, Switzerland, and the UK by Mux, our affiliated companies, and our service providers, including to process transactions, facilitate payments, and provide support services. We use the Standard Contractual Clauses adopted by the European Commission to facilitate transfers of personal data from the EEA to third countries and have entered into data processing agreements with our service providers to restrict and regulate their processing of your data. By submitting your data or using our Service, you consent to this transfer, storage, and processing by Udemy and its processors.
If you are located in the EEA, Switzerland, or the UK, you have the right to request access to your data in a portable format and to request the rectification, erasure, restriction of processing, or objection to processing of your personal data. You also have the right to obtain a free copy of the Standard Contractual Clauses referenced above. You may use the information in the “Contacting Us” section to submit your request. Additionally, if you are located in the EEA, Switzerland, or the UK, you also have the right to lodge a complaint with your supervisory authority.
7. INFORMATION FROM USE OF APIS AND TOOLS.
In the course of providing the Tools and the Service to our customers, we may collect or receive audiovisual or other content uploaded or transmitted to or through the Service (“User Content”) and or analytics or other data through use of the APIs (“Analytics Data”). The APIs and portions of the Tools are designed to be compatible with or embedded into websites and applications that serve video content, which will allow you to upload User Content or collect Analytics Data. Analytics Data may include information about the customer’s end users who view video content, such as IP addresses, cookie information, unique device identifiers, details about the video content viewed, computer or device information, information about software or technology used to view videos, interactions with video content (e.g. when the user starts watching, when they click “pause”, when they skip an ad, etc.), and information from video content publishers and distributors (e.g., user IDs).
User Content and Analytics Data are owned and controlled by our customers. We collect and process User Content and Analytics Data to solely to provide our Service to our customers, to maintain and improve our Service, and as otherwise permitted by our agreement with our Customers. We may share User Content and Analytics Data as described in Section 3, above, and as otherwise directed or permitted by our Customers. We do not use User Content or Analytics Data for our own marketing or advertising purposes, or disclose such data to third parties other than as described in Section 3 above or as directed by our Customers, except to the extent that Analytics Data has been aggregated and/or anonymized in a manner designed not to identify our customer or its end users.
8. SECURITY AND STORAGE OF INFORMATION.
We take commercially reasonable steps to help protect personal information that we collect, but we do not guarantee that personal information will be completely protected. For example, the transmission of information via the Internet is not completely secure. Any transmission of personal information by you is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site, including the illegal acts of third parties. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) account credentials (e.g., user names or passwords) for access to certain parts of the Site or Service, you are responsible for keeping those credentials confidential. Do not give your credentials to anyone else. If you enter a section of the Service that requires a password, you should log out when you leave. If you believe that any account credentials for the Site or Service have been compromised, please contact us immediately at firstname.lastname@example.org.
9. DATA RETENTION.
We keep personal information for as long as we deem necessary for our business purposes, or as otherwise required to operate the Service, comply with your requests, or comply with applicable law.
10. PERSONS UNDER THE AGE OF 13.
We do not direct our Site or Service to individuals younger than the required age for consent to use online services where they live, including any children under the age of 13. In the event that we learn that we have collected personal information from a child without parental consent or legal authority required by applicable privacy laws, we will delete that information as quickly as possible. If you believe that we might have any information collected from a child under 13, please contact us at email@example.com.
11. LINKS TO THIRD PARTY WEBSITES.
The Service may contain links to and from third party websites of our business partners, advertisers, social media sites, and campaign sponsors and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
12. UPDATES TO THIS POLICY.
13. CONTACTING US.
If you have questions about this Policy, please contact us at firstname.lastname@example.org or by writing to us at:
Attn: Privacy Team
50 Beale Street, 9th floor
San Francisco, CA 94105