QoE (Quality of Experience)

Published At: November 3, 2023

Quality of Experience (QoE) describes metrics that measure the performance of a service from the perspective of a user or viewer. Common streaming video related QoE metrics include rebuffering, playback failures, and video startup time.

For example, when a viewer is streaming video, the network might experience a 2-second outage that would be captured by a QoS availability metric, however if the video player had buffered enough video data ahead of time the viewer won't experience any issues that would be measured by a QoE metric, like rebuffering.

Tracking Quality of Experience metrics can help you focus your optimization efforts on the parts of your system that will have the biggest impact for viewers.

Related Terms:

• Beacon
• QoS (Quality of Service)