Playback failures are not always caused because a critical operational issue has occurred or the video is not playing properly. Sometimes it’s because there are business rules that are preventing playback. For example, if a viewer has to be logged in to watch a video, an error may occur if they try to play the video without logging in. Critical errors should be escalated differently than business ones.
This feature allows Mux Data users to categorize errors as technical failures or business issues and respond accordingly.
This feature is currently in private beta. Let us know if you’re interested in learning more.